Account deletion
Delete your ExpatPilot account
Delete immediately in the app
- Sign in to the ExpatPilot account you want to delete.
- Open Profile & More, then Account.
- Select Delete account, review the consequences, and confirm both deletion steps.
- Keep the app open until the server deletion and local cleanup finish.
Request deletion on the web
If you cannot open or sign in to the app, send an email from the address used for your ExpatPilot account:
Email an account-deletion request
Use support@expatpilot.de with the subject “ExpatPilot account deletion request”. Do not send a password, passport, permit, tax record, or other identity document. We may ask you to verify control of the account email before deletion.
What is deleted
Deletion removes the ExpatPilot account and user-owned profile, onboarding answers, journeys, tasks, saved task results, document records and derived results, reminders, AI and private structured product feedback, contextual results, notification registrations, and community contributions associated with the account, subject to narrowly applicable legal or security retention duties.
App-private document originals and other local ExpatPilot data are removed from the device when in-app cleanup succeeds. Files or encrypted backups you previously exported elsewhere remain under your control and must be deleted by you.
Cancel Premium separately
Deleting your ExpatPilot account does not cancel an Apple App Store or Google Play subscription. If you subscribed to Premium, cancel renewal in the store account used for the purchase before deleting your ExpatPilot account. Store cancellation normally leaves Premium active until the end of the paid period.
Timing and help
In-app deletion is designed to run immediately. Web requests are handled after account-email verification and without undue delay. For a failed deletion, contact support@expatpilot.de. See the Privacy Policy for retention, processors, and your GDPR rights.