Community safety
Community Guidelines
ExpatPilot Community helps people understand what others encountered at German offices and services. Contributions are personal experiences, not official guidance. Keep them factual, practical, current, and safe to act on.
What to share
- Your first-hand experience with the selected office, provider, neighbourhood, landlord, or expat service.
- Practical preparation details such as actual waiting conditions, accessibility, language support, and unexpected document categories.
- Respectful corrections when circumstances have changed.
What is not allowed
- Threats, encouragement of violence or self-harm, harassment, bullying, hate, discrimination, or sexual content.
- Names, email addresses, telephone numbers, home addresses, account numbers, IDs, case references, health information, or other personal or confidential data—whether yours or someone else's.
- Defamation, unverified accusations of crimes or misconduct, impersonation, scams, fraud instructions, forged-document advice, or instructions to evade the law.
- Spam, advertising, recruitment, referral links, repeated promotion, or requests to continue through private messaging.
- Copyright-infringing content or information you are not entitled to share.
Screening and moderation
Text is automatically screened before publication. A contribution may be rejected or held for human review. Users can report content and separately block a contributor. Reported content disappears immediately for the reporter. Urgent safety, abuse, and personal-data reports are hidden from everyone while reviewed.
ExpatPilot may publish, limit, hide, remove, or preserve content and may restrict an account when reasonably necessary to apply these Guidelines, the Terms, or the law. Moderation decisions are recorded. Privacy-safe aggregates may be recalculated when content is removed.
Response targets
- Urgent safety, abuse, or exposed personal data: target review within 4 hours.
- Other Community reports: target review within 24 hours.
- Questions or a request to reconsider a decision: target response within two German business days.
These are operational targets, not emergency services. If anyone is in immediate danger, contact the appropriate emergency service. For urgent personal-data exposure, use the in-app report and email support@expatpilot.de.
Reporting, blocking, and reconsideration
Use the clearly labelled Report action on a contribution and select the closest reason. Use Block this contributor separately when you do not want to see that person's content. Blocks are private and can be reversed in the Community Safety Center. To request reconsideration of your own moderated contribution, email support@expatpilot.de from your account email and identify the office or service without including sensitive documents.